Understanding the shipping timelines for your orders is crucial for effective planning and customer satisfaction. The shipping duration can vary based on the destination of the order. Below is a detailed breakdown of the expected shipping times for both local and international orders.

For local orders within Egypt, the shipping times are as follows:

• Orders to Cairo, Alexandria, and the North Coast typically take between 3 to 4 business days.
• For orders to all other governorates, the expected delivery time is 4 to 6 business days.

When it comes to international orders, the shipping duration is generally longer. Depending on the specific location, international orders can take approximately 6 to 8 business days for delivery.

It is important to note that these timelines are estimates and can be affected by various factors such as local holidays, customs processing, and unforeseen circumstances. Customers are encouraged to plan their orders accordingly to accommodate these potential delays.

For any inquiries regarding shipping or to track your order, please reach out to the customer service team for assistance.

At TUGALI, we understand that sometimes things just don't work out as planned. Whether it's the fit, the style, or simply a change of heart, we want to ensure that your experience with us remains positive and hassle-free. Our Return and Exchange Policy is designed with you in mind, allowing you to shop with confidence and peace of mind.

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to initiate a return. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags still attached, and in its original packaging. We also require a receipt or proof of purchase to process your return smoothly.

To start the return process, simply reach out to us at info@tugaliofficial.com. Our dedicated team will guide you through the steps and provide you with a return shipping label and instructions on how to send your package back to us. Please note that items sent back without prior authorization will not be accepted, so it's essential to follow this process.

Upon receiving your return, we will inspect the item and notify you if your refund has been approved. If approved, you will receive your refund via your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

We also recognize that sometimes you may want to exchange an item for a different size or color. The fastest way to ensure you get what you want is to return the item you have and place a new order for the desired item. This way, you can secure your preferred choice without delay.

We are here to support you every step of the way. If you have any questions or concerns regarding your return or exchange, please don’t hesitate to contact us at info@tugaliofficial.com. Your satisfaction is our priority, and we are committed to making your experience with TUGALI as seamless as possible.