Return and Exchange

 

At TUGALI, we understand that sometimes things just don't work out as planned. Whether it's the fit, the style, or simply a change of heart, we want to ensure that your experience with us remains positive and hassle-free. Our Return and Exchange Policy is designed with you in mind, allowing you to shop with confidence and peace of mind.

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to initiate a return. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags still attached, and in its original packaging. We also require a receipt or proof of purchase to process your return smoothly.

To start the return process, simply reach out to us at info@tugaliofficial.com. Our dedicated team will guide you through the steps and provide you with a return shipping label and instructions on how to send your package back to us. Please note that items sent back without prior authorization will not be accepted, so it's essential to follow this process.

Upon receiving your return, we will inspect the item and notify you if your refund has been approved. If approved, you will receive your refund via your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

We also recognize that sometimes you may want to exchange an item for a different size or color. The fastest way to ensure you get what you want is to return the item you have and place a new order for the desired item. This way, you can secure your preferred choice without delay.

We are here to support you every step of the way. If you have any questions or concerns regarding your return or exchange, please don’t hesitate to contact us at info@tugaliofficial.com. Your satisfaction is our priority, and we are committed to making your experience with TUGALI as seamless as possible.